Effective Date: 2026-03-24
Last Updated: 2026-03-24
 

UpCrib Inc. (“UpCrib,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
 

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase products or services, submit music or other content, join a membership, sign up for email or SMS updates, use our Discord community or ticket systems, or otherwise interact with the UpCrib platform.

By using our website or providing personal information to us, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to applicable law.
 

1. Who We Are

UpCrib Inc.
Website: upcrib.net
Email: info@upcrib.net
Address: 2046 Robson Place, Kamloops, BC V2E 0A5, Canada
 

For privacy-related questions, requests, or complaints, you may contact us using the contact information above.
 

2. What Personal Information We Collect

Depending on how you use our platform, we may collect personal information such as:

• your name, artist name, username, display name, or account identifier;

• email address;

• phone number;

• billing and purchase information;

• mailing or business contact information, where provided;

• account, membership, subscription, and purchase details;

• music files, links, artwork, metadata, bios, profile information, and other content you choose to submit;

• communications you send to us by email, website forms, Discord, social media, support tickets, or community channels;

• Discord-related information such as your Discord username, display name, user ID, ticket history, role or access status, and communications submitted through Discord-based support or fulfillment systems;

• information related to purchases, live music review submissions, queue upgrades, service requests, and order fulfillment activity;

• technical information such as IP address, browser type, device information, pages visited, referral data, and general usage information collected through cookies, pixels, tags, or similar technologies.
   

Payment card information may be collected and processed by our payment processor, including Stripe, in connection with transactions made through our site.
 

3. How We Collect Information

We may collect personal information:

• directly from you when you fill out a form, make a purchase, submit music or files, join a membership, subscribe to email or SMS, open a support request, join our Discord community, use a Discord ticket, or otherwise interact with our website or services;

• automatically through cookies, pixels, analytics tools, tags, and similar technologies used on our website;

• through third-party platforms and service providers involved in payments, website operations, communications, marketing, analytics, advertising, support, or community operations;

• through automated integrations, APIs, and synchronization tools connecting our website, checkout flows, support systems, memberships, submissions, and Discord-based systems;

• from public platforms or links you provide to us in connection with artist features, submissions, hosted profile pages, or promotional opportunities.
   

4. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

• providing access to our website, memberships, and platform features;

• processing purchases, payments, subscriptions, renewals, and related account activity;

• delivering digital products, creative services, live music review features, and other purchases;

• communicating with you about orders, billing, support, access, updates, fulfillment, and service-related matters;

• reviewing and managing music submissions, hosted artist pages, and promotional opportunities;

• operating customer support and order fulfillment systems, including support tickets and Discord-based communication workflows;

• assigning, syncing, or managing Discord roles, permissions, access levels, community status, or related platform features where applicable;

• powering automated workflows and API-based integrations between our website, checkout systems, support systems, and Discord-based tools;

• sending marketing emails and SMS messages where you have consented or where otherwise permitted by law;

• improving our platform, services, offers, automation systems, customer experience, and internal operations;

• detecting, preventing, and investigating fraud, abuse, unauthorized access, payment issues, or other misuse;

• maintaining records, enforcing our Terms and policies, and complying with legal or regulatory obligations.
   

We will collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
 

5. Consent

Where required by law, we collect, use, or disclose your personal information with your consent.
 

Consent may be express or implied, depending on the nature of the information and the context in which it is provided. For example, if you voluntarily provide your information to complete a purchase, request a service, submit music, open a support ticket, or access a feature, we may use that information for that purpose.

Where we request consent for marketing communications, SMS messages, or other optional uses, you may choose whether or not to provide that consent.
 

We do not require consent to uses of personal information beyond what is reasonably necessary to provide the product, service, or platform function you requested. Subject to applicable law, you may withdraw consent on reasonable notice, although doing so may affect our ability to continue providing certain products, services, access, or support functions.
 

6. Email and SMS Communications

If you opt in to receive marketing or promotional communications from UpCrib, we may send you emails or text messages about products, services, memberships, live sessions, artist features, promotions, events, updates, or other related offerings.
 

Marketing email and SMS communications may be delivered through providers such as Klaviyo.
 

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message.
 

You may opt out of promotional SMS messages at any time by following the instructions provided in the message.
 

Withdrawing consent for marketing communications will not affect transactional or service-related communications that we may still need to send, such as messages about purchases, billing, delivery, account access, support, or important policy updates. CASL generally requires consent before sending commercial electronic messages and also requires sender identification and an unsubscribe mechanism.
 

7. When We May Disclose Personal Information

We do not sell your personal information.
 

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• website, hosting, content management, and platform providers such as Wix;

• payment processors such as Stripe;

• email and SMS communication providers such as Klaviyo;

• advertising, retargeting, and campaign measurement providers such as Meta and Google;

• analytics, security, fraud prevention, and technical support providers;

• community, messaging, ticketing, and communication platforms such as Discord, where used in connection with customer support, order fulfillment, artist communication, community access, moderation, or related platform operations;

• developers, contractors, advisors, automation providers, or service providers assisting with API integrations, workflow systems, order fulfillment, or technical infrastructure;

• legal, regulatory, or law-enforcement authorities where required or permitted by law;

• other parties in connection with a business transaction, merger, financing, reorganization, or sale of all or part of our business, subject to appropriate protections where required.
   

We may also disclose information where necessary to enforce our Terms, Refund Policy, Service Policy, or other platform rules, or to protect the rights, safety, property, or operations of UpCrib or others.
 

8. Artist Submissions, Hosted Pages, and Public Content

If you submit music, artwork, bios, profile details, links, branding, or similar materials for artist features, hosted pages, promotional opportunities, or live review content, some of that information may be displayed publicly or used in content published by UpCrib.
 

Please do not submit personal information you do not want made public in connection with artist-facing or promotional features.
 

If you submit content that includes personal information about another person, you are responsible for ensuring you have the right to provide that information.
 

9. Discord, Ticketing, and Platform Integrations

UpCrib may use Discord, including community servers, ticket systems, role systems, bots, and automated API integrations, as part of customer support, communication, order fulfillment, community access, and platform operations.
 

If you interact with us through Discord, we may collect and use information such as your Discord username, display name, user ID, ticket content, support history, role assignments, linked access status, and related communications or activity necessary to operate our services.
 

We may also use automated systems or APIs to connect our website, purchases, submissions, memberships, support tools, and Discord-based workflows. These integrations may be used to help manage access, support, fulfillment, notifications, queue-related features, or related operations.
 

Your use of Discord is also subject to Discord’s own terms, privacy practices, and platform rules.
 

10. Cookies, Pixels, and Similar Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to:

• operate and improve the website;

• remember settings or preferences;

• understand website traffic and user activity;

• measure ad performance and campaign effectiveness;

• support advertising, retargeting, and conversion tracking;

• support security, fraud prevention, and troubleshooting.
   

These technologies may be provided by us or by third parties such as Meta, Google, and other analytics or advertising partners.
 

You may be able to control some cookie settings through your browser or device settings. Disabling certain cookies or tracking technologies may affect site functionality or measurement.
 

11. Storage and Cross-Border Processing

Your personal information may be stored or processed in British Columbia, elsewhere in Canada, or in other jurisdictions where we or our service providers operate.
 

As a result, your personal information may be subject to the laws of jurisdictions outside your province or country, including lawful access by courts, regulators, or law-enforcement authorities in those jurisdictions.
 

12. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide products or services, to maintain appropriate business and legal records, to resolve disputes, to enforce our agreements, and to comply with applicable legal requirements.
 

When personal information is no longer reasonably required, we will delete it, anonymize it, or securely destroy it, where appropriate.
 

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
 

No method of transmission over the internet or electronic storage is completely secure. Because of that, we cannot guarantee absolute security.
 

14. Access, Correction, and Withdrawal of Consent

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate personal information.
 

You may also withdraw consent to certain uses or disclosures of your personal information on reasonable notice, subject to legal or contractual restrictions and subject to the consequences of withdrawal. For example, if you withdraw consent for information necessary to provide an ongoing product, service, membership, account function, Discord-based access feature, or support workflow, we may not be able to continue providing that function.
 

To make a privacy request, contact us at info@upcrib.net. BC privacy law provides for access and correction rights and allows withdrawal of consent on reasonable notice, subject to limits in the law.
 

15. Complaints

If you have a complaint about how we handle your personal information, please contact us first and provide enough detail for us to review the issue.
 

We will review privacy complaints in accordance with our internal privacy practices and applicable law. BC PIPA requires organizations to have a process to respond to complaints and to designate a person responsible for compliance.
 

16. Children and Minors

Our website and services are not directed to children under the age of 13.
 

If you are under the age of majority in your jurisdiction, you should use the site only with the involvement of a parent or legal guardian where required.
 

If we become aware that personal information has been collected in a manner not permitted by applicable law, we may delete it.
 

17. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, stores, music services, social media services, or community platforms. We are not responsible for the privacy practices of those third parties.
 

When you leave our platform or interact directly with a third-party service, that third party’s privacy practices and policies will apply.
 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
 

When we do, we will post the updated version on our website and revise the “Last Updated” date. Your continued use of our website or services after changes take effect means you accept the updated Privacy Policy, to the extent permitted by law.
 

19. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact:
 

Privacy Contact / Customer Support
UpCrib Inc.
info@upcrib.net
2046 Robson Place, Kamloops, BC V2E 0A5, Canada
 

For privacy requests, please contact us by email rather than through Discord so we can properly document and process your request.