Effective Date: 2026-03-24
Last Updated: 2026-03-24
 

Welcome to UpCrib Studio, a division of UpCrib Inc. specializing in mixing, mastering, creative production services, and related music-focused offerings.
 

This Service Policy explains how UpCrib Studio handles service fulfillment, client responsibilities, revisions, file delivery, communication, and project workflow. By purchasing any service from UpCrib Studio, you agree to this Service Policy, along with our Terms & Conditions, Privacy Policy, and Refund Policy.
 

1. Service Overview

UpCrib Studio provides digital creative services, including but not limited to:

• Mixing and mastering

• Stem editing

• Alt versions

• Consultations

• Creative direction

• Custom packages

• Bundled offers

• Other related music or audio services offered by UpCrib from time to time
   

All services are delivered digitally unless otherwise stated.
 

2. Service Scope

The exact scope of each service depends on the package, offer, or custom agreement purchased.
 

Package details may include, where applicable:

• estimated turnaround time;

• number of included revisions;

• type of deliverables;

• file format;

• whether alternate versions, stems, or project files are included;

• whether add-ons are available.
   

Anything not expressly included in the purchased package or agreed to in writing is outside the scope of service and may require an additional fee.
 

3. Turnaround Times

Estimated turnaround times are listed on the applicable service page, package page, checkout page, or custom offer.

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All turnaround times are estimates only and are not guaranteed.
 

Actual delivery time may vary depending on:

• project complexity;

• file quality or organization;

• workload and queue volume;

• client responsiveness;

• revision requests;

• technical or platform-related issues outside our control.
   

If additional time is needed, we may notify the client through the contact method provided.
 

4. Revisions

Each service package includes only the number of revisions stated in the package or offer purchased.
 

Unless otherwise agreed in writing:

• revisions must be requested within 7 days of initial delivery;

• revisions are limited to reasonable adjustments within the original service scope;

• revisions do not include full remixes, new creative direction, new arrangements, replacement production, or entirely new versions unless specifically purchased or approved.
   

Additional revisions or out-of-scope changes may be available for an added fee.

If no revision request is received within the stated revision window, the project may be treated as accepted and complete.
 

5. Client Responsibilities

To begin and complete a project properly, clients must provide:

• properly labeled stems, session exports, or audio files;

• clear creative direction, notes, or reference tracks where needed;

• a valid email address and/or Discord account for communication;

• any additional information reasonably required to complete the service.
   

Clients are responsible for ensuring that submitted files are complete, usable, and properly exported.
 

Clients are also responsible for ensuring they own or control the necessary rights to all files, beats, vocals, artwork, and other materials submitted for use in connection with the service.
 

6. File Standards and Submission Quality

We may delay, pause, or decline a project if submitted files are:

• corrupted;

• incomplete;

• poorly labeled;

• technically unusable;

• missing required elements;

• inconsistent with the purchased service;

• otherwise not reasonably workable for fulfillment.
   

If replacement files, updated exports, or clarifications are required, turnaround times may be extended accordingly.
 

7. Communication and Fulfillment Channels

UpCrib Studio may communicate and fulfill services through tools and platforms including email, Discord, shared file links, cloud storage links, or other digital delivery methods we make available.
 

Where Discord is used for support, communication, or order handling, the client is responsible for maintaining access to the Discord account they use to communicate with us.
 

Formal billing, legal, cancellation, and refund-related issues should be directed to info@upcrib.net.
 

8. File Delivery

Final files are delivered digitally in the format stated in the package, offer, or delivery message, which may include WAV, MP3, or other agreed formats.
 

Unless otherwise stated:

• final delivery may be made by email, Discord, cloud storage link, or shared file link;

• project files, stems, session files, and source materials are not included unless specifically purchased as an add-on or stated in writing;

• clients are responsible for downloading and backing up their delivered files promptly.
   

UpCrib Studio is not responsible for indefinite file hosting or permanent storage after delivery.
 

9. Inactivity and Abandoned Projects

If a client fails to provide required files, approvals, revision notes, payment confirmations, or responses necessary for fulfillment, the project may be paused.
 

If a project remains inactive for 14 days, we may place it on hold.

If a project remains inactive for 30 days from our last request for information, delivery notice, or revision follow-up, we may treat the project as abandoned.
 

Abandoned projects may be closed, and any remaining revisions, service time, access, or undelivered optional work may be forfeited.
 

Refund treatment for abandoned projects is governed by our Refund Policy.
 

10. Rejection or Refusal of Work

UpCrib Studio reserves the right to decline, pause, cancel, or refuse projects involving:

• hate speech;

• discriminatory or abusive content;

• explicit illegal content;

• infringing or unauthorized material;

• unusable or corrupted files;

• unrealistic deadlines;

• disrespectful, threatening, or abusive conduct;

• payment abuse, fraud, or bad-faith chargeback behavior;

• any other circumstance that creates legal, technical, reputational, or operational risk.
   

If a project is declined or canceled by us, any refund or credit will be handled in accordance with our Refund Policy or as otherwise determined by us where appropriate.
 

11. Ownership and Rights

Subject to full payment, the client retains ownership of their underlying music and final delivered creative work, except for any UpCrib-owned materials, proprietary tools, templates, or separately licensed assets.
 

By submitting files to UpCrib Studio, the client represents and warrants that they own or control the necessary rights to all submitted materials and that those materials do not infringe the rights of any third party.
 

Unless the client objects in writing before or during the project, UpCrib Studio may use brief excerpts, snippets, titles, cover art, artist name, or other limited project-related materials for portfolio, promotional, recap, or social media purposes.
 

12. Credit and Attribution

Where commercially reasonable and where supported by the applicable platform, the client agrees to use reasonable efforts to credit UpCrib and/or the applicable UpCrib engineer for mixing, mastering, or other creative services performed on the project.
 

Such credit may appear in release metadata, platform credits, descriptions, captions, liner notes, social posts, or other release-related materials, where available.
 

UpCrib is not responsible for missing, unavailable, or unsupported credit fields on third-party platforms, distributors, or services.
 

13. Confidentiality

UpCrib Studio will handle client materials with reasonable care and confidentiality.

However, we may share, process, store, or transmit files, information, or communications where reasonably necessary to:

• provide the purchased service;

• communicate with the client;

• use service providers, support systems, and fulfillment tools;

• store or deliver files digitally;

• enforce our policies;

• comply with legal obligations.
   

We do not publicly release private client materials as part of promotion without the usage rights described in this policy or the client’s authorization, except where required by law.
 

14. Refunds and Cancellations

Refunds, billing disputes, duplicate charges, cancellation treatment, and related matters are governed by our separate Refund Policy.
 

15. Support and Contact

For questions, technical issues, custom service requests, or support, contact:
 

UpCrib Inc. 
Email: info@upcrib.net
Discord: discord.gg/upcrib
 

16. Agreement

By placing an order, submitting files, opening a service request, or otherwise purchasing a service from UpCrib Studio, you acknowledge that you have read, understood, and agreed to this Service Policy.